FREQUENTLY ASKED QUESTIONS

First, book an appointment with us for a specified date and time. Speedy Sticks will send a phlebotomist/nurse to your house for the medical testing you request. (Please allow a 2-hour window for our team to reach your location). Then, after your visit, your specimens are safely and securely handed off to one of the laboratories we work with who processes your specimen, bills your insurance (if applicable), and publishes a report. You may then view the report directly from the laboratory. Please note that Speedy Sticks is not a laboratory and therefore does not control result turnaround times.

While certain blood tests (and all non-rapid COVID-19 testing) are covered by health insurance, Speedy Sticks does not bill insurance for our at-home concierge service that we provide. Any and all payments made are for the at-home concierge services, and generally not for the laboratory testing. Insurance information is collected for the laboratory to bill for any blood tests and/or COVID-19 testing that you or your provider request.

Yes. Credit/debit cards are needed to confirm, hold, and pay for appointments.

All bookings are subject to a non-refundable $50 cancellation fee if canceled at least 24 hours before the time of appointment. Any appointment canceled within 24 hours of time of appointment will result in a non-refundable full charge of services.

Rescheduling an appointment is allowable for no charge at least 24 hours before time of appointment. Appointments cannot be rescheduled within 24 hours of time of appointment. No-shows at time of appointment will result in full charge of services requested.

No. All pricing listed on the website represents the total amount(s) due.

You may refer to the CDC website for the most up-to-date information regarding COVID-19: CDC Website.

Speedy Sticks does not offer refunds for our services. You may contact us if you have any concerns about this.