Terms and Conditions
Effective Date: April 29th 2025
Welcome to Speedy Sticks. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you” or “Client”) and Speedy Sticks LLC (“Speedy Sticks,” “we,” “our,” or “us”) governing your use of our mobile phlebotomy services (“Services”). By scheduling or using our Services, you agree to be bound by these Terms.
1. Service Overview
Speedy Sticks is a mobile phlebotomy service provider that dispatches trained and certified professionals to collect biological specimens such as blood, urine, or other samples from individuals at their location. We do not operate as a clinical laboratory and do not analyze specimens. Our Services are limited to specimen collection, basic handling, and transportation or delivery to a client-designated laboratory or via client-provided kits.
2. Eligibility
You must be at least 18 years old to book a service. If you are scheduling an appointment for a minor or on behalf of someone else, you are confirming that you have the legal authority to do so. Proper identification may be requested at the time of service.
3. Scheduling and Availability
Appointment Window:
Each appointment reserves a one-hour time slot. The phlebotomist may arrive at any time within that one-hour window. Clients are expected to be present and prepared for the entire duration of the time slot. If the client is unavailable or unprepared during this window, the appointment will be considered a no-show and no refund will be issued.
Appointments are offered based on location and technician availability. Time windows are approximate and may be adjusted due to traffic, emergencies, or other scheduling constraints. We strive to honor requested time frames but do not guarantee punctuality. A confirmation email or text will be sent upon appointment booking.
You are responsible for ensuring that:
The patient is present and prepared for the draw.
Lab orders or test kits are available and accurate.
Any pre-collection requirements (e.g., fasting) are fulfilled.
Failure to comply may result in cancellation or unsuccessful specimen collection without refund.
4. Service Fee and Payment Policy
All services must be paid in advance unless a corporate billing agreement is in place. Payment methods accepted include major credit/debit cards and other forms of payment as made available on our website.
Pricing Notice:
All standard pricing listed on our website or communicated by a representative is based on urban and suburban service areas. Pricing may be subject to change if the appointment location is considered rural or outside our core service zones. An additional mileage or travel fee may apply to cover extended drive times and fuel expenses for our phlebotomists. Clients will be notified of any additional charges prior to service confirmation whenever possible.
Custom quotes may also be applied for group events, urgent same-day appointments, or requests involving extra logistics.
Refund Policy
NO REFUNDS will be issued under any circumstances once a Speedy Sticks phlebotomist arrives at the scheduled location on the scheduled day.
This includes situations where:
The patient is not present or unwilling to participate.
Required documents or test kits are missing or incomplete.
The draw is unsuccessful due to client-side conditions (e.g., dehydration, rolling veins, etc.).
Refunds are only considered if Speedy Sticks cancels your appointment without offering a reschedule.
5. Rescheduling and Cancellations
To avoid being charged the full fee, clients must cancel or request to reschedule no later than 24 hours before the appointment. Last-minute changes may not be accommodated. We reserve the right to charge a rescheduling fee.
6. Specimen Handling and Delivery
In the event your specialty kit is delayed, damaged, or arrives with improper contents, Speedy Sticks may offer a follow-up appointment to assist with specimen collection. A redraw fee will apply for this additional visit. Clients are responsible for ensuring timely delivery, proper packaging, and kit contents prior to the appointment.
Speedy Sticks is not liable for any kit-related issues, including but not limited to:
Damaged or defective components
Missing paperwork or instructions
Delayed shipments from third-party laboratories or providers
Speedy Sticks handles specimens according to industry best practices. Once the specimen is delivered or shipped to the laboratory, Speedy Sticks bears no responsibility for lab errors, delays, or test outcomes.
Clients are responsible for:
Ensuring lab orders are valid and legible.
Confirming the lab will accept specimens.
Notifying us if any special handling is required (e.g., refrigeration, light sensitivity).
Providing accurate shipping labels and instructions when necessary.
7. Limitations of Liability
Speedy Sticks is not liable for:
Lab processing delays or errors.
Patient reactions during or after the procedure.
Damaged, lost, or rejected specimens.
Delay caused by weather, access issues, or miscommunication.
Missed deadlines related to time-sensitive testing if the client fails to notify us in advance.
To the maximum extent permitted by law, our liability shall not exceed the total amount paid by the client for the specific appointment in question.
8. Insurance Disclaimer
Speedy Sticks is a private, out-of-pocket service and does not bill insurance. Clients are responsible for verifying whether their insurance may reimburse them for out-of-network phlebotomy services. All services are charged directly to the client.
9. Client Conduct
We reserve the right to refuse service if the environment is deemed unsafe or the client behaves inappropriately. Abuse, harassment, or threats against our staff will result in immediate termination of the appointment and may be reported to authorities.
You agree to:
Provide a clean, safe space for specimen collection.
Treat our staff with professionalism and respect.
Disclose any communicable conditions or risks that may endanger our staff.
Ensure any pets are restrained and distractions are minimized during the visit.
10. Consent to Treat
By booking our services, you or your authorized representative agree to receive phlebotomy services from our assigned technician. A signed consent form is required prior to any blood draw. If a patient refuses to sign the form, the technician may not proceed, and no refund will be provided.
11. Privacy and Data Security
All patient information is handled in compliance with HIPAA regulations. We maintain secure systems for storing and transmitting any protected health information (PHI). For more information, please see our [Privacy Policy].
12. Force Majeure
Speedy Sticks shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, labor strikes, internet outages, acts of government, pandemics, vehicle issues, or road closures.
13. Dispute Resolution and Governing Law
These Terms are governed by the applicable laws of the United States. Any disputes will be resolved through binding arbitration conducted in a mutually agreed-upon location. You waive the right to participate in class action lawsuits.
14. Non-Performance and Appointment Failures
Speedy Sticks reserves the right to terminate or refuse future service to any client or facility for repeated no-shows, aggressive behavior, misuse of service, or non-payment. A history of incomplete or missed appointments may result in being blocked from future bookings.
15. Client Responsibility for Results
Speedy Sticks is not responsible for delivering lab results to patients or providers. Clients should follow up directly with their ordering physician or laboratory. We do not interpret, discuss, or share test results unless authorized to do so by the ordering provider or laboratory.
16. Travel Fees and Additional Charges
Appointments outside standard service areas may be subject to travel surcharges. Additional fees may also apply for after-hours, holiday, or expedited requests. Any required tolls or parking fees must be reimbursed.
17. Digital and Physical Agreement
Clients acknowledge that they have read, understood, and agreed to all Terms and Conditions listed above. By signing our consent form digitally or in person, or by using our services, the client certifies that they have reviewed these Terms.
You must sign to confirm that you have read and agreed to the Speedy Sticks Terms and Conditions prior to receiving services.
Failure to sign or agree to these Terms will result in cancellation of your appointment without refund. Clients acknowledge that they have read, understood, and agreed to all Terms and Conditions listed above. By signing our consent form digitally or in-person, or by using our services, the client certifies that they have reviewed these Terms.
A signed acknowledgment will be required prior to or at the time of service.
18. Modifications to Terms
We reserve the right to modify these Terms at any time. Updates will be posted to our website, and continued use of our services constitutes your agreement to the modified Terms.
19. Contact Us
If you have any questions about these Terms, please contact:
Speedy Sticks LLC
speedysticks.com
Email: [email protected]
Phone: 347-292-9570