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Step 1
Book with your order or kit
Start online with your lab requisition, program instructions, or kit details so we can match the right collection workflow.
Process
How it works
Transparent steps from booking to lab handoff—whether you are a patient at home or an organization running recurring programs.
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Step 2
Arrival window & verification
A certified phlebotomist arrives in your scheduled window, verifies identity and orders, and prepares tubes and labels per protocol.
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Step 3
Collection & handling
We follow venipuncture best practices and lab-specific handling—temperature, light sensitivity, or timing when your program requires it.
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Step 4
Routing to the lab
Specimens are packaged and routed for delivery within stability windows, with documentation aligned to your downstream lab or sponsor.
Compliance & privacy
We handle PHI in line with applicable regulations and partner agreements. For program-specific requirements (research, employer health, kit sponsors), we align documentation and chain-of-custody expectations with your legal and clinical teams.